Need help now?
If you need help now, this information can help to point you in the right direction. Most of our services only accept referrals from organisations and partners we work with, usually local authorities or health and social care services. Individuals cannot usually refer themselves. There are a small number of exceptions and you can find out more about these here. We have included some information and useful links for other organisations that may be able to help you if you require help now.
If you need help now, this information can help to point you in the right direction. Most of our services only accept referrals from organisations and partners we work with, usually local authorities or health and social care services. Individuals cannot usually refer themselves. There are a small number of exceptions and you can find out more about these here. We have included some information and useful links for other organisations that may be able to help you if you require help now.
Help if you are homeless
Your local authority’s housing department or Housing Options Service is usually the best place to start. You can find their contact details through Homeless Link.
Shelter’s Advice Finder can help you find local face-to-face advice services or you can call their Freephone National Housing Advice Line on 0808 800 44 44 (Monday – Friday, 8am to 8pm, weekends 8am – 5pm).
If you’re sleeping rough or you know someone who is, contact Street Link to link you into available local support.
If you’re a woman fleeing domestic violence you can contact the National Domestic Violence Helpline – you can call them 24 hours a day on 0808 2000 247.
Help if you are in mental health crisis
Your local authority’s housing department or Housing Options Service is usually the best place to start. You can find their contact details through Homeless Link.
Shelter’s Advice Finder can help you find local face-to-face advice services or you can call their Freephone National Housing Advice Line on 0808 800 44 44 (Monday – Friday, 8am to 8pm, weekends 8am – 5pm).
If you’re sleeping rough or you know someone who is, contact Street Link to link you into available local support.
If you’re a woman fleeing domestic violence you can contact the National Domestic Violence Helpline – you can call them 24 hours a day on 0808 2000 247.
Help if you are a young person or leaving care
Your local authority’s housing department or Housing Options Service is usually the best place to start. You can find their contact details through Homeless Link.
Shelter’s Advice Finder can help you find local face-to-face advice services or you can call their Freephone National Housing Advice Line on 0808 800 44 44 (Monday – Friday, 8am to 8pm, weekends 8am – 5pm).
If you’re sleeping rough or you know someone who is, contact Street Link to link you into available local support.
If you’re a woman fleeing domestic violence you can contact the National Domestic Violence Helpline – you can call them 24 hours a day on 0808 2000 247.
Help if you or a family member has a learning disability
Your local authority’s housing department or Housing Options Service is usually the best place to start. You can find their contact details through Homeless Link.
Shelter’s Advice Finder can help you find local face-to-face advice services or you can call their Freephone National Housing Advice Line on 0808 800 44 44 (Monday – Friday, 8am to 8pm, weekends 8am – 5pm).
If you’re sleeping rough or you know someone who is, contact Street Link to link you into available local support.
If you’re a woman fleeing domestic violence you can contact the National Domestic Violence Helpline – you can call them 24 hours a day on 0808 2000 247.
If you are already a customer
Your local authority’s housing department or Housing Options Service is usually the best place to start. You can find their contact details through Homeless Link.
Shelter’s Advice Finder can help you find local face-to-face advice services or you can call their Freephone National Housing Advice Line on 0808 800 44 44 (Monday – Friday, 8am to 8pm, weekends 8am – 5pm).
If you’re sleeping rough or you know someone who is, contact Street Link to link you into available local support.
If you’re a woman fleeing domestic violence you can contact the National Domestic Violence Helpline – you can call them 24 hours a day on 0808 2000 247.
